濟南2022年6月6日 /美(mei)通社(she)/ -- 近(jin)日，為提升政務(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)效能(neng)(neng)，增(zeng)強了辦(ban)事企業(ye)和群眾(zhong)的獲得感和幸福感，歷(li)城政務(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)中心(xin)發布全(quan)省首個(ge)"暖心(xin)辦(ban)"APP，由浪潮(chao)軟(ruan)件提供技術支持、運營服(fu)務(wu)(wu)(wu)。利用5G+AI技術，貼近(jin)群眾(zhong)和企業(ye)需求(qiu)，將(jiang)傳統服(fu)務(wu)(wu)(wu)與(yu)智能(neng)(neng)創(chuang)新服(fu)務(wu)(wu)(wu)相結合，打造涵蓋智能(neng)(neng)咨詢及自我提升、辦(ban)件輔助(zhu)及上門收件等功能(neng)(neng) 的主動(dong)服(fu)務(wu)(wu)(wu)新模式。

服務送到群眾"家門口"，"暖心辦"為幸福加碼

"咱(zan)歷(li)(li)城政務(wu)(wu)服務(wu)(wu)真(zhen)是好，處(chu)處(chu)想著老百姓(xing)(xing)！"家(jia)住(zhu)歷(li)(li)城區(qu)朱家(jia)村(cun)的顏(yan)大(da)(da)(da)娘(niang)(niang)(niang)(niang)對歷(li)(li)城區(qu)行政審批(pi)服務(wu)(wu)局的工作連聲(sheng)稱贊。顏(yan)大(da)(da)(da)娘(niang)(niang)(niang)(niang)老兩(liang)口(kou)在村(cun)口(kou)經營一(yi)家(jia)小(xiao)(xiao)賣(mai)部，隨著年(nian)齡的增長，老兩(liang)口(kou)慢慢也干不動了(le)。關掉小(xiao)(xiao)賣(mai)部需要辦理(li)"注銷個(ge)體工商戶登記"，這可難(nan)壞了(le)老兩(liang)口(kou)。歷(li)(li)城區(qu)政務(wu)(wu)服務(wu)(wu)中心(xin)在顏(yan)大(da)(da)(da)娘(niang)(niang)(niang)(niang)電(dian)(dian)話咨詢(xun)業務(wu)(wu)時得(de)知這一(yi)情況，立(li)刻安(an)排工作人員，攜帶安(an)裝有"暖心(xin)辦"APP的平板電(dian)(dian)腦上門為顏(yan)大(da)(da)(da)娘(niang)(niang)(niang)(niang)收(shou)件辦理(li)，現場(chang)辦理(li)完畢，解決百姓(xing)(xing)急愁難(nan)盼。

歷城區政(zheng)務服務中心考慮到老(lao)弱病殘孕等特殊群體的辦(ban)事需(xu)求(qiu)，通過(guo)"暖心辦(ban)"APP為弱勢群體提供(gong)"上門收件"功能,及時、高效(xiao)辦(ban)理(li)業務，讓弱勢群體享受到更便捷、更貼心的服務。

細(xi)心(xin)與關懷不止于此。在歷城(cheng)政(zheng)務服務中心(xin)，創(chuang)新(xin)幫辦(ban)、代辦(ban)方(fang)式,無紙取(qu)號、過號重新(xin)激活、綠色通道等功能(neng)，優先為弱勢群體提供辦(ban)事引導、政(zheng)策解釋(shi)及全程幫辦(ban)服務，提高群眾辦(ban)事獲得感、幸(xing)福感。

一對一服務，"暖心辦"讓服務更周全、更貼心

"太方便(bian)了(le)(le)，一會功夫就給辦完了(le)(le)。這下(xia)公司可(ke)以(yi)干餐飲(yin)了(le)(le)!"5月(yue)26日上(shang)午，濟南歷城某商務(wu)(wu)(wu)賓館負責人劉女士因賓館急需開展餐飲(yin)服務(wu)(wu)(wu)，來(lai)到歷城政務(wu)(wu)(wu)服務(wu)(wu)(wu)大廳辦理"公共衛生許可(ke)證"。從辦事(shi)人邁(mai)入(ru)政務(wu)(wu)(wu)大廳的(de)第一時刻，工作人員手持大廳"暖(nuan)心(xin)辦"終(zhong)端(duan)主動向前，并進(jin)行(xing)批前指導，梳理辦事(shi)所需材料及申請表單基(ji)本信息填寫(xie)。業(ye)務(wu)(wu)(wu)不到五(wu)分鐘就辦理完畢(bi)，這讓劉女士感(gan)受(shou)到了(le)(le)歷城政務(wu)(wu)(wu)服務(wu)(wu)(wu)中心(xin)的(de)速(su)度與溫度。

劉女士所體(ti)(ti)驗的批前導(dao)辦(ban)(ban)(ban)服(fu)務(wu)作為(wei)歷城區政府服(fu)務(wu)中(zhong)心(xin)的亮(liang)點服(fu)務(wu)，主要解(jie)(jie)決(jue)群眾、企業(ye)的辦(ban)(ban)(ban)事(shi)(shi)(shi)效率底、辦(ban)(ban)(ban)事(shi)(shi)(shi)體(ti)(ti)驗差的問題。該服(fu)務(wu)以浪(lang)潮軟件(jian)"智能導(dao)辦(ban)(ban)(ban)系統"為(wei)核心(xin)，集(ji)智能咨詢、辦(ban)(ban)(ban)理輔(fu)導(dao)、運(yun)行維護、自我提升四大功(gong)能為(wei)一體(ti)(ti)，把辦(ban)(ban)(ban)事(shi)(shi)(shi)人要了解(jie)(jie)的辦(ban)(ban)(ban)事(shi)(shi)(shi)信(xin)息、辦(ban)(ban)(ban)事(shi)(shi)(shi)指南、政策內容、辦(ban)(ban)(ban)件(jian)查詢都一切(qie)相關信(xin)息均可告知，向政務(wu)大廳(ting)導(dao)服(fu)人員(yuan)提供"看、聽、說(shuo)"等能力輸出(chu)。從解(jie)(jie)決(jue)"小事(shi)(shi)(shi)情"入手，用心(xin)用情解(jie)(jie)決(jue)群眾、企業(ye)"急難愁盼"問題。

接(jie)下來，歷城(cheng)區(qu)行政(zheng)審批(pi)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)局(ju)將繼續通過(guo)延時服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)、預約服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)、上門(men)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)等服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)方(fang)式，"掌上辦(ban)(ban)(ban)(ban)(ban)"、"網上辦(ban)(ban)(ban)(ban)(ban)"等不見審批(pi)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，在(zai)三級政(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)體(ti)系建(jian)設上將持續推進政(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)質量提升，優(you)化(hua)政(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機制，營(ying)造便捷、優(you)質、暖心的政(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)環境。浪潮(chao)軟件將持續助力(li)歷城(cheng)區(qu)行政(zheng)審批(pi)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)局(ju)打造"暖心辦(ban)(ban)(ban)(ban)(ban)"、"引導辦(ban)(ban)(ban)(ban)(ban)"、"自助辦(ban)(ban)(ban)(ban)(ban)"、"幫代辦(ban)(ban)(ban)(ban)(ban)"、"創新(xin)辦(ban)(ban)(ban)(ban)(ban)"五辦(ban)(ban)(ban)(ban)(ban)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，