上海2020年(nian)2月26日 /美通社/ -- 新冠(guan)肺(fei)炎疫(yi)(yi)(yi)情(qing)爆發以(yi)來(lai)(lai)，中銀(yin)消(xiao)費(fei)(fei)金融(rong)敏捷反應(ying)、重(zhong)點突破，全面貫(guan)徹(che)落實(shi)銀(yin)保(bao)監會、上海市政(zheng)府以(yi)及中國銀(yin)行(xing)總行(xing)黨委(wei)關于防(fang)控(kong)新型冠(guan)狀病毒疫(yi)(yi)(yi)情(qing)的各(ge)(ge)項決策部署，把疫(yi)(yi)(yi)情(qing)防(fang)控(kong)工作作為(wei)當前(qian)最重(zhong)要的任務來(lai)(lai)抓，建立疫(yi)(yi)(yi)情(qing)防(fang)控(kong)工作體系、加強金融(rong)服務保(bao)障、切實(shi)做(zuo)好各(ge)(ge)項疫(yi)(yi)(yi)情(qing)防(fang)控(kong)工作，為(wei)共同抗擊疫(yi)(yi)(yi)情(qing)貢獻中銀(yin)消(xiao)費(fei)(fei)金融(rong)力量。

敏捷反應，建立疫情防控保障體系

面對突如(ru)其來的疫(yi)情，中(zhong)(zhong)(zhong)銀消費金(jin)融(rong)(rong)按照黨中(zhong)(zhong)(zhong)央、國務院、監管部門以及中(zhong)(zhong)(zhong)國銀行(xing)總(zong)行(xing)的決(jue)策部署，敏捷反應，第一(yi)(yi)時(shi)間召(zhao)開公司管理層、全轄一(yi)(yi)把(ba)手與領(ling)(ling)導干部的專(zhuan)題(ti)視頻(pin)會議，迅速(su)成立(li)疫(yi)情防(fang)(fang)控(kong)(kong)工(gong)(gong)(gong)作(zuo)領(ling)(ling)導小(xiao)組(zu)和(he)(he)工(gong)(gong)(gong)作(zuo)小(xiao)組(zu)，各區(qu)域中(zhong)(zhong)(zhong)心先后(hou)成立(li)疫(yi)情防(fang)(fang)控(kong)(kong)工(gong)(gong)(gong)作(zuo)小(xiao)組(zu)，堅持一(yi)(yi)盤棋、科學防(fang)(fang)控(kong)(kong)、群(qun)防(fang)(fang)群(qun)控(kong)(kong)的原則，落(luo)實(shi)各項防(fang)(fang)控(kong)(kong)措施。春節期(qi)間，中(zhong)(zhong)(zhong)銀消費金(jin)融(rong)(rong)及時(shi)傳達關(guan)于疫(yi)情防(fang)(fang)控(kong)(kong)工(gong)(gong)(gong)作(zuo)的有(you)關(guan)文(wen)件，要求全轄各區(qu)域中(zhong)(zhong)(zhong)心做到(dao)守土有(you)責、守土擔責、守土盡責；制(zhi)(zhi)定(ding)應急預案(an)和(he)(he)業務延續性方案(an)，做好(hao)特殊時(shi)期(qi)產品及服務保障工(gong)(gong)(gong)作(zuo)；明(ming)確落(luo)實(shi)員工(gong)(gong)(gong)疫(yi)情排查和(he)(he)辦(ban)公場所(suo)衛(wei)生防(fang)(fang)疫(yi)包干制(zhi)(zhi)度(du)，嚴格執行(xing)報告制(zhi)(zhi)度(du)，做好(hao)員工(gong)(gong)(gong)及家(jia)屬排查，通過“全轄平安健康(kang)群(qun)”微(wei)信(xin)群(qun)做好(hao)值(zhi)班報送工(gong)(gong)(gong)作(zuo)，迅速(su)有(you)效(xiao)建立(li)疫(yi)情防(fang)(fang)控(kong)(kong)保障體系。

重點突破，加強金融服務保障工作

為保障疫情防控期(qi)間的金(jin)融服務(wu)需求，中(zhong)銀消費金(jin)融積極響(xiang)應國(guo)家號召，重點突出，各業(ye)務(wu)條(tiao)線迅速制定了業(ye)務(wu)連續性方案和(he)相(xiang)關保障措施，全面(mian)加(jia)強疫情期(qi)間各項金(jin)融服務(wu)工作。針對(dui)因受疫情影響(xiang)無法按時還(huan)款造成逾期(qi)的湖北(bei)地區客(ke)戶，結合公司實(shi)際情況，通過(guo)實(shi)施信貸(dai)政策傾斜、合理延遲還(huan)款期(qi)限、寬限期(qi)不(bu)計收逾期(qi)違(wei)約(yue)金(jin)、暫不(bu)視為違(wei)約(yue)、提供優惠貸(dai)款利(li)率等措施，以實(shi)際行動支持疫情防控。

為保(bao)障(zhang)業務(wu)連(lian)續(xu)性，中(zhong)銀(yin)消費(fei)金(jin)融(rong)(rong)(rong)堅(jian)持客戶(hu)(hu)至上理念(nian)，持續(xu)強化“中(zhong)銀(yin)消費(fei)金(jin)融(rong)(rong)(rong)”APP、“中(zhong)銀(yin)消費(fei)微金(jin)融(rong)(rong)(rong)”官(guan)方微信服(fu)(fu)務(wu)號(hao)、95137客戶(hu)(hu)熱線、“中(zhong)銀(yin)消費(fei)金(jin)融(rong)(rong)(rong)服(fu)(fu)務(wu)中(zhong)心”等電子渠道(dao)服(fu)(fu)務(wu)保(bao)障(zhang)，提供貸(dai)款(kuan)自主申請(qing)、申請(qing)進度查詢、賬戶(hu)(hu)查詢等貸(dai)后在線服(fu)(fu)務(wu)，讓客戶(hu)(hu)足不出門即可(ke)獲取便捷自主線上服(fu)(fu)務(wu)。同時，加強基(ji)礎信息系(xi)統的監測和維護工(gong)作，保(bao)證設(she)施(shi)正常(chang)運行，確保(bao)金(jin)融(rong)(rong)(rong)服(fu)(fu)務(wu)順暢和穩定。

嚴陣以待，加強防控保障安全復工

為做(zuo)(zuo)好(hao)防控疫(yi)情“四個到位”，中銀(yin)消(xiao)(xiao)費金融嚴(yan)正以待，全(quan)(quan)面強化員工(gong)(gong)(gong)與(yu)相關(guan)方(fang)(fang)安全(quan)(quan)保(bao)障，一(yi)是(shi)根(gen)據中國銀(yin)行(xing)總行(xing)、全(quan)(quan)國各(ge)地(di)(di)方(fang)(fang)政府(fu)的(de)(de)(de)延遲復(fu)工(gong)(gong)(gong)與(yu)疫(yi)情防控要(yao)求(qiu)，組織安排全(quan)(quan)轄做(zuo)(zuo)好(hao)應急(ji)工(gong)(gong)(gong)作(zuo)(zuo)計劃、應急(ji)預案(an)、防疫(yi)物資采購、辦(ban)(ban)公(gong)場所消(xiao)(xiao)毒等工(gong)(gong)(gong)作(zuo)(zuo)；二是(shi)嚴(yan)格(ge)執行(xing)監管(guan)、各(ge)地(di)(di)政府(fu)、中國銀(yin)行(xing)總行(xing)對疫(yi)情復(fu)工(gong)(gong)(gong)的(de)(de)(de)彈(dan)性工(gong)(gong)(gong)作(zuo)(zuo)制，對接監管(guan)、各(ge)地(di)(di)方(fang)(fang)政府(fu)嚴(yan)格(ge)做(zuo)(zuo)好(hao)網(wang)點復(fu)工(gong)(gong)(gong)申報、員工(gong)(gong)(gong)健康報備；細致甄別員工(gong)(gong)(gong)行(xing)程、健康狀況(kuang)，統籌做(zuo)(zuo)好(hao)復(fu)工(gong)(gong)(gong)的(de)(de)(de)報備申請、人員調度、AB角設置、應急(ji)調整、衛(wei)生消(xiao)(xiao)毒、移動辦(ban)(ban)公(gong)等工(gong)(gong)(gong)作(zuo)(zuo)；三(san)是(shi)為保(bao)障疫(yi)情期間(jian)辦(ban)(ban)公(gong)需求(qiu)，公(gong)司(si)緊急(ji)協調相關(guan)廠商建立遠程移動會議通道，在保(bao)障員工(gong)(gong)(gong)健康安全(quan)(quan)的(de)(de)(de)條(tiao)件(jian)下(xia)滿(man)足(zu)公(gong)司(si)遠程辦(ban)(ban)公(gong)會議需要(yao)。2月10日，中銀(yin)消(xiao)(xiao)費金融領導班子帶班復(fu)工(gong)(gong)(gong)，部門與(yu)區域中心統籌兼顧(gu)，以現場辦(ban)(ban)公(gong)、居家辦(ban)(ban)公(gong)、移動辦(ban)(ban)公(gong)的(de)(de)(de)形式彈(dan)性復(fu)工(gong)(gong)(gong)。

疫情(qing)就是命(ming)令(ling)，防控就是責任。中(zhong)銀消費金融強化責任擔當，主動作為，將全力以赴做好各項疫情(qing)應對工(gong)作，不遺余力地投身于這場(chang)疫情(qing)防控阻擊戰中(zhong)，同舟共濟(ji)，共克時艱(jian)。